What do I need to bring?
Passengers must bring valid photographic ID. Cameras and video cameras are recommended! All our aircraft are heated so regardless of the time of year you shouldn’t need more than a light jumper.
What days and dates do flights operate on?
Our tours which include hire of the whole helicopter, and our trial lessons/helicopter training flights take place 7 days a week through out the year. We are closed Christmas Day and Boxing Day in line with Redhill Aerodrome.
Are there any age and weight restrictions?
All aircraft are subject to weight & balance limitations, both for individual passenger weights and the combined weight of all passengers flying
The individual seat limit is 136kg (21 stone), however if anyone in your group is above 95kg (15st) we ask that you contact Operations to confirm that the aircraft weight and balance limitations are not exceeded.
Children under the age of six are not permitted to fly with us. Children under 16 must be accompanied by an adult
Should you wish to discuss these items, please call us on 020 7887 2626
Are there any health restrictions that might prevent me from flying?
There are certain health restrictions which may prevent you from flying, these include; Limited Mobility, Epilepsy, Heart Conditions & Pregnancy. If you have concerns that you may not be able to fly we would suggested seeking advice from your Doctor. If you require more information please do not hesitate to call us on 020 7887 2626
Are there any reasons why you might stop me from flying?
The Operator will reserve the right to refuse any passenger from boarding the aircraft in the following circumstances:
- Late arrival at the terminal
- Failure to provide photo ID when required
- When intoxicated
- When displaying threatening or abusive behavior to our staff or towards any other passenger
- Any other behaviour that may compromise the safety any or all passengers on-board or the pilot
If you are refused access to the flight, you will not be entitled to a refund.
How do I find you at the Airfield?
Our flight operations run from Hanger One at Redhill Aerodrome. To gain access to EBG Helicopters drive up to the barrier PRESS BUTTON 5 followed by CALL BUTTON. Once you have been verified the barrier will be raised. Bearing left, drive SLOWLY up to HANGER ONE which is at the far end of the airfield, where parking is provided at the rear of the EBG Offices. Give way to all aircraft manoeuvring when airside, max speed 20 mph
Is there anything I can't have in my possession on a flight?
Under current CAA guidelines, you are not permitted to take any of the following items onto the aircraft:
Acid, Poison, Flammable Liquids, Explosives, Matches, Lighters, Bleach, Incapacitating Sprays, Ignitable Gas Devices & Compressed Gas
For full details, please click here
Please make sure you leave all such items in the terminal – we reserve the right to search any clothing and/or bags taken on board
Who will operate my flight?
Your flight will be operated by EBG (Helicopters) ltd under UK CAA: Air Operators Certificate (AOC) GB 2163R and Air Training Organisation GBR-ATO-0242 – Referred to as ‘The Operator’
How do I make changes to my booking?
Changes to your booking can only be made by calling us on 020 7887 2626
If your call is not answered, please email us at hello@thelondonhelicopter.com
In most circumstances, we will be happy to reschedule your booking anytime up to 48 hours before your scheduled take off time.
Can I cancel my booking?
In most cases, customers may amend their bookings outside 48 hours before their scheduled departure time. Cancellations are not generally permitted; however flights are transferable to another person or an alternative date and time; individual circumstances will be considered. Cancellations within 48 hours of flight will not be entitled to a refund.
Can The Operator cancel my flight?
The Operator reserves the right to cancel or alter the flight schedule due to poor weather conditions, technical reasons or in the event of pilot illness at any time. We will of course endeavour to give you as much notice as possible.
We will contact you using the email and mobile telephone number given at the time of booking or check-in.
In these circumstances, we will offer you the option to reschedule your booking to another suitable date/time. Where this is not possible, we will offer you a full refund subject to restrictions mentioned above.
Whilst we do offer our sincerest apologies for any disruption to your plans and for any expenses incurred, other than the ability to reschedule or refund, we do not offer any compensation.
Am I insured?
The Operator holds public liability insurance to cover injury or other losses as a result of operating the flight.
There is no insurance in place to cover you for missing the flight for any reason or for any consequential loss associated with the flight being cancelled for any reason and at any time.
Can I check in online?
All passengers must be checked-in no later 48 hours before your scheduled flight time.
You can check-in immediately after the booking is made or by following the link in the confirmation email
At check-in, you will need to provide the names, dates of birth, nationality and weights for all passengers, plus details of photographic ID, which can include; Passport, Driving License or National ID Card.
Photographic ID is not required for passengers under 16.
Please ensure that you bring your nominated Photo ID documents with you on the day, failure to do so may prevent you from flying.
I have a voucher, how do I use it?
Vouchers codes are provided on our gift vouchers. To make a booking with these codes, simply contact us by email or telephone and our operations staff will do the rest.
hello@thelondonhelicopter.com 020 7887 2626How long before the flight do I need to be at the heliport?
You are required to be at the Heliport 30 minutes before your scheduled flight time, to complete pre-departure verification, and for the safety briefing. Please note that late arrivals may result in you not being allowed to fly and no refund given.
Does the weather affect my flight?
Yes, all our flights are dependant on favourable weather conditions and the Pilot will make a decision on the morning based on an aviation forecast. The actual weather may not follow the forecast, but the Pilots decision is final.
Please note that in some circumstances, the helicopter may need to fly to the heliport to collect you and the weather conditions elsewhere in the country may affect your flight.
How will you contact me?
All contact will be made, for weather and other related changes to bookings, via the email and mobile telephone number given at time of booking, or, if different, those provided on check-in
It is not always necessary for us to have direct contact details of those flying, however, please note that the primary contact person will be responsible for relaying any messages to the passengers
Whilst we will endeavour to give as much notice as possible of any changes/cancellations, it is your responsibility to provide suitable contact details to us in order for us to communicate with you