Is there a low demand policy?
Flights are subject to a minimum number of seats being sold on any given day
In the event of low demand for your selected flight, we will attempt to contact you a minimum of 24 hours before departure, via the contact information given at time of booking
We will offer you the option of either re-scheduling your flight date & time or purchasing additional seats up to the minimum required to make the flight financially viable
Are there any age and weight restrictions?
All aircraft are subject to weight & balance limitations, both for individual passenger weights and the combined weight of all passengers flying
The individual seat limit is 110kg (17 stone), if anyone in your group is above this weight you will need to purchase an additional seat unless you have purchased an exclusive use flight and do not intend to fill all the seats
Additionally, there is a maximum group weight of 500kg, if your total group weight exceeds this, we may have to ask you to reduce passenger numbers to bring the flight inside this restriction
Children under the age of four are not permitted to fly with us. Additionally, there is a minimum passenger weight limit of 15 kg. Children under 16 must be accompanied by an adult
Should you wish to discuss any other these items, please call us on 020 7887 2626
Are there any health restrictions that might prevent me from flying?
There are certain health restrictions which may prevent you from flying, these include; Limited Mobility, Epilepsy, Heart Conditions & Pregnancy. If you have concerns that you may not be able to fly please call us on 020 7887 2626
You may also need to seek advice from your Doctor
Are there any reasons why you might stop me from flying?
The Operator will reserve the right to refuse any passenger from boarding the aircraft in the following circumstances:
- Late arrival at the terminal
- Failure to provide photo ID when required
- When intoxicated
- When displaying threatening or abusive behavior to our staff or towards any other passenger
- Any other behaviour that may compromise the safety any or all passengers on-board or the pilot
If you are refused access to the flight, you will not be entitled to a refund
Is there anything I can't have in my possession on a flight?
Under current CAA guidelines, you are not permitted to take any of the following items onto the aircraft:
Acid, Poison, Flammable Liquids, Explosives, Matches, Lighters, Bleach, Incapacitating Sprays, Ignitable Gas Devices & Compressed Gas
For full details, please click here
Please make sure you leave all such items in the terminal – we reserve the right to search any clothing and/or bags taken on board
Who will operate my flight?
Your flight will be operated by A2B Heli Charters Ltd under UK CAA AOC 2441 – Referred to as ‘The Operator’
How do I make changes to my booking?
Changes to your booking can only be made by calling us on 020 7887 2626
If your call is not answered, please email us at hello@thelondonhelicopter.com
In most circumstances, we will be happy to reschedule your booking anytime up to 48 hours before your scheduled take off time
Can I cancel my booking?
In most cases, customers may cancel or amend their bookings outside 48 hours before their scheduled departure time. Cancellations within 48 hours of flight will not be entitled to a refund. Where a booking is made using a voucher cancellations will not be refunded. Where bookings are made via a 3rd party agent, you will have to ask them for a refund. All customer initiated cancellations will incur a 5% cancelation admin fee.
Can The Operator cancel my flight?
The Operator reserves the right to cancel or alter the flight schedule due to low demand, poor weather conditions, technical reasons or in the event of pilot illness at any time. We will of course endeavour to give you as much notice as possible
We will contact you using the email and mobile telephone number given at the time of booking or check-in
In these circumstances, we will offer you the option to reschedule your booking to another suitable date/time. Where this is not possible, we will offer you a full refund subject to restrictions mentioned above
Whilst we do offer our sincerest apologies for any disruption to your plans and for any expenses incurred, other than the ability to reschedule or refund, we do not offer any compensation
Am I insured?
The Operator holds public liability insurance to cover injury or other losses as a result of operating the flight – request policy summary.
There is no insurance in place to cover you for missing the flight for any reason or for any consequential loss associated with the flight being cancelled for any reason and at any time
Can I check in online?
All passengers must be checked-in online no later than the evening before your scheduled flight time
You can check-in immediately after the booking is made or by following the link in the confirmation email
At check-in, you will need to provide the names, dates of birth, nationality and weights for all passengers, plus details of photographic ID, which can include; Passport, Driving License or National ID Card
Photographic ID is not required for passengers under 16
Please ensure that you bring your nominated Photo ID documents with you on the day, failure to do so may prevent you from flying
Will anybody I don't know share my flight?
Unless you book an exclusive flight, you may be sharing the cabin of the helicopter with other people
I have a voucher, how do I use it?
Vouchers codes are printed on our gift vouchers. To make a booking with these codes, simply follow the standard booking process, click on the ‘GIFT VOUCHER’ button in the order summary and enter the code before checking out
I have a promotional code, how do I use it?
Promotional codes are published on some of our marketing materials and feature as part of some of our promotional campaigns. To use these codes, please follow the standard booking process, click on the ‘PROMO CODE’ button in the order summary and enter the code before checking out
How long before the flight do I need to be at the heliport?
You are required to be at the Heliport 30 minutes before your scheduled flight time, to complete pre-departure verification, and for the safety briefing. Please note that late arrivals may result in you not being allowed to fly and no refund given
Does the weather affect my flight?
Yes, all our flights are dependant on favourable weather conditions and the Pilot will make a decision on the morning based on an aviation forecast. The actual weather may not follow the forecast, but the Pilots decision is final.
Please note that in some circumstances, the helicopter may need to fly to the heliport to collect you and the weather conditions elsewhere in the country may affect your flight
How will you contact me?
All contact will be made, for weather and other related changes to bookings, via the email and mobile telephone number given at time of booking, or, if different, those provided on check-in
It is not always necessary for us to have direct contact details of those flying, however, please note that the primary contact person will be responsible for relaying any messages to the passengers
Whilst we will endeavour to give as much notice as possible of any changes/cancellations, it is your responsibility to provide suitable contact details to us in order for us to communicate with you